Get Started Pane showing up error message.

Problem:  Get Started Pane in CRM 2011 showing up error message.

Solution:

Sometimes when you update the system or change the port you can end up with error getting displayed in the “Get started Pane” in CRM. For example you changed the port i.e. moved from http to https.

In you SQL Server there is database name “MSCRM_CONFIG” that contains ConfigSettings table. This table has field named “HelpServerUrl”. This field might not be updated or contain correct URL and that might be the cause of error in your Get Started Pane.

Update the value in “HelpServerUrl” field to correct URL and port. I mean if you moved from http to https then you need to give the correct webserver URL and port.

        e.g. https://fullwebserverurl:portnumber

After changing URL perform IIS reset and you should get rid of error.

Thanks,